These listings are representative of categories of training and consulting only and are not class titles, or specific courses we present. Additional information can be provided during a personal meeting. You can request a brochure for key subject categories. Our consulting and training services are customized to meet your organizational needs.

***Click on a category name to find out more information

    NEW AGE THINKING PROGRAMS

  • Breakthrough Thinking
  • Thinking Outside of the Box!
  • A Whack on the Side of the Head
  • A Kick in the Pants
  • 101 Creative Problem Solving Techniques
  • If it Ain't Broke – Break It!
  • Figuring Things Out
  • Brain Boosters
  • Packing Your Own Chute
  • FISH (Based on the best selling book)
  • Breakthrough Project Management (For critical projects where unprecedented change is necessary)

    MANAGEMENT/SUPERVISORY

  • Coaching/Leadership
  • Management/Supervision (Beginning, intermediate, advanced)
  • Executive Coaching
  • Who Moved My Cheese? (Based on the best selling book)
  • Leadership Style Analysis (LSA)
  • 360 Degree Feedback
  • Hourly to Management
  • Mediation/Problem Resolution
  • Change Management
  • Mentor Systems

    CUSTOMER SERVICE

  • Customer Service – General (face to face or telephone)
  • Building the Business
  • Mystery Shopping
  • Handling Difficult Customers
  • Customer Services Expectations for Employees
  • Understanding What Consumers Want
  • Major Customer Service Mistakes

    SELLING SKILLS

  • Dynamic Selling Skills (Beginning to Advanced)
  • Cold Calling
  • Feature/Function/Benefits
  • Territory Management
  • Sales Management
  • Soft Selling for Increasing Closes
  • Basic Sales
  • Selling as a Conversation

    ORGANIZATION DEVELOPMENT

  • Strategic Planning
  • Vision/Mission/Goals
  • Organizational Analysis
  • Functional Analysis
  • Bench Strength/Succession Planning
  • Shaping the Business
  • Becoming a “Learning Organization”
  • Downsizing/Resizing
  • Focus Groups (internal/external)
  • Change Management
  • Attitude Surveys (all types)
  • Needs Analysis (all types)
  • Train The Trainer
  • Position Descriptions

    TEAM DEVELOPMENT

  • Team Building (general)
  • Traditional Team Processes/Training
  • High Performance Teams
  • Designing Team Based Organizations
  • Self Directed/Self Managed Teams
  • Teams in Transition (Supervisors and/or team members)
  • Problem Solving for Teams
  • Empowerment/Employee Involvement
  • Work Systems Change
  • Win/Win Problem Solving
  • Conflict Resolution/Mediation
  • Myers Briggs Personality Profiling
  • Communications
  • Motivational Processes
  • Special Project Teams

    HUMAN RESOURCES

  • We can provide temporary on-site Human Resource Services
  • Performance Management
  • Employee Relations
  • Labor Relations (Union/Non-union)
  • Interviewing Skills (Traditional)
  • Team Based Interviewing
  • Reducing Turnover
  • Handbooks (writing)
  • Policy/Procedure Writing
  • Preventing Workplace Harassment (sexual, general)
  • Stress/Burnout

    MEETINGS AND RETREATS

  • Retreat Planning/Facilitation
  • Key Note Speaking